Student Grievance Procedure
Students should always bring a concern to the appropriate resource in order for MCC to best assist the student. Students are encouraged to speak directly with the person or office/department where they are concerned, when appropriate and possible.
Academic or instructional concerns, such as grading or course processes, should be directed initially to the Instructor or Faculty of that course. However, a student could choose to escalate the concern beyond the Instructor or Faculty by contacting the appropriate academic department or Program Chair, Program Director, or Instructional Dean.
Colorado Online teaches online courses available to MCC students. Therefore, the follow-up on academic concerns taught through this entity should be directed here. Here you will find the complaint form. Have your S# ready to fill out the complaint form.
When a student feels a policy or procedure has been violated, their access to their education has been impacted, or a violation or inequitable action personally impacts them, students have an official means to present this issue. This process is the Student Complaint Procedure (SP 4-31a). In addition, if the concern is discrimination or harassment based on federal or state civil rights laws or protected classes, a complaint may be filed under the Civil Rights and Sexual Misconduct Resolution Process (SP 19-60a).
If you are taking any Morgan Community College courses, and you have a complaint about your experience with Morgan Community College, you have two options:
- You can follow Morgan Community College’s process for student complaints, which is located on the MCC website or you may also contact the Higher Learning Commission which is Morgan Community College’s accrediting agency.
- If you are residing outside of Colorado while attending Morgan Community College, in many cases you can file a complaint in the state where you are residing. The State Higher Education Executive Officers Association can provide you with state agencies that manage the student complaint process.
Before exercising either of the above options, students should be aware that most, if not all, external complaint processes require the student exhaust all of the institution’s internal complaint procedures prior to considering the review of a grievance.